Frequently Asked Questions
Find answers to common questions about our premium travel gear
What materials are used in Ricardo Luggage?
We use high-grade polycarbonate for our hard-shell cases and premium ballistic nylon for our soft-side collections to ensure maximum durability and lightweight performance.
How do I reset my TSA-approved combination lock?
To reset your lock, set the dials to the current opening code, press the reset button with a pen, select your new 3-digit code, and slide the latch to lock it in place.
Does my luggage come with a warranty?
Yes, all Ricardo Luggage products are backed by a limited lifetime warranty covering manufacturing defects in materials and workmanship.
Are the wheels replaceable?
Our 360-degree dual spinner wheels are designed for longevity, but they are modular and can be replaced by our service centers if damage occurs.
Is this luggage compliant with international airline carry-on sizes?
Most of our carry-on models are designed to meet standard domestic and international airline requirements, but we recommend checking with your specific carrier before flying.
How should I clean my luggage?
For hard-shells, use a mild soap and warm water. For fabric luggage, use a damp cloth and upholstery cleaner for stubborn stains.